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18 Reasons why your business should grow up to AI Chat-bots in 2018

January 6, 2018

 

 

Turning 18 is all about maturing and attending adulthood. And 2018, will be about businesses waking up to the power of Artificial Intelligence (AI), and (chat)bot-up across touch-points to stay competitive.

Here are 18 reasons why this transition totally makes sense:

  1. Consumers have shifted to WhatsApp and messaging & moved on from legacy-modes like telephonic conversation and slowly even from things like visiting websites.The future is conversational commerce. Chat-bots transform legacy websites and apps to conversational interfaces and power ready-ness to be able to co-evolve with people they serve.

2. Forward looking businesses are investing serious time and money on chat-bot thinking and partnerships already.

 

 

 

3. Be ready for chat-bots + WhatsApp : 2018, likely, will be about WhatsApp opening up its platform for deployment of chat-bots. The proverbial tipping point for business-bots. 2017 has already seen the start of integration of business-accounts. This will be a pivotal moment for chat-bots, especially in large messaging-markets like India

 

Sophisticated Jubi-bot for WhatsApp : Slated for a 2018 release

 

4. Be ready for chat-bots + Voice : Voice is progressing faster than most other areas of natural-language processing with players like Amazon and Google making serious advancements. All these latest voice-breakthrough available via simple APIs, coupled with proliferation of voice-devices like Alexa means that your business has to steadily start getting ready to create voice-enabled interfaces of tomorrow. Can see a talking website in your head? Well, no far anymore

5. Be ready for chat-bots + Robots: Robots take the hardware story to a completely transformational level. As costs of programmable robots decline globally ( and shall so, inevitably. Moore’s law, remember?), prepare to meet robots with chat-bot-powered conversational ability in retail-fronts, banks, shop-floors etc.

                                                     Sanbot. Subhadeep. Souvik

 

6. Chat-bots can be deployed multi-channel — from web, to mobile. And social media channels like Facebook or Twitter. This means wherever your customers are, you are ready to have a conversation.

 

 

                                              Platforms that the Jubi UltraBot 3 currently support

                                              

7. Chat-bots can run in multiple languages and your customer can fluidly converse with your business in the language of their choice

A Jubi system that can process vernacular conversations targeting at the India rural consumers for Personal Finance

 

 

8. Chat-bots ‘remember’ : Chat-bots abstract the latest of Artificial Intelligence and machine-learning. Chat-bots are capable of sophisticated information storage, customer-reengagement and un-earthing new customer insights over time by virtue of deployment of deep-learning and artificial neural networks.

Chat-bots can be real differentiators in your business-thinking.

9. Chat-bots can convert complicated forms and difficult multi-step online conversations to relatively simple conversation. Chat-bots are great for end to end online transactions too. No clicking on ‘submit’ button and a long frustrating waits, no jumping from URL to URL — chat-bots provide the most efficient ways of conducting online commerce

 

(Here’a a sneak peek into Jubi UltraBot 3, completing a financial transaction over Facebook messenger)

10. Chat-bots are great for online lead generation : Customer-conversation is art, and generating inbound leads from a meaningful conversation is an art chat-bots can be programmed to ace

11. Chat-bots are great for customer-education : Chat-bots can self-trigger at different pages of your website when customers are stuck with customized-messages. It can also disseminate information in a gamified way — neat quizzes etc.

12. Chat-bots may mean automating your reputation management system 100%. This is ORM- on- steroids.

 

  Our Twitter-automation solution powering real-time personalized engagement and responses

 

Why wait for manual intervention, complicated ticket-management systems? Add bot-power to answering to your customers real-time and across channels

13. Chat-bots can integrate with all other enterprise systems, from your existing CRM system, to email / sms engine, your business-intelligence suite etc.

14. Your chat-bot can stand for a unique personality. Create stories that help Brand reach far and wide

 

Poncho does a great job at humanising conversations with a consistent personality and create super-engagement

 

15. Chat-bots are smart analytics-machines.

 

From regular metrics like engagement time, exit-points, A-B testing possibilities etc. to possibilities of advanced data-analysis on original transcripts … analytics and chat-bots together are very potent business tools. Here’s one of our dash-bot views at work

 

16. Flat design of Apple killed the regular-computer interface. Since then, this minimalistic design philosophy has taken many industries by storm. Chat-bots are the most efficient of what the flat-design ideology has ever seen. They are not just design-light, light-weight and unobtrusive, the chat-bot interface is also immensely customizable & manage-able that gives businesses real power to quickly launch and test things and innovate.

17. CHAT-BOTS SAVE YOU TONNES OF MONEY — A smart AI strategy and chat-bot integration across channels can virtually automate your customer-services, across scales of businesses. This means real cost-savings and real ability to scale.

As businesses and categories get more competitive over years, the path to profitability is AI and chat-bot led smart automation. Earlier you start, the better results you reap.

18. CHAT-BOTS MEAN HAPPY CUSTOMERS — Real-time query-resolutions, faster transactions, efficient fetching of information, personalization … your customers are going to love your business.

“ A satisfied customer is the best business strategy of all”, no one can refute tis after all.

Wake up to 2018. May the new year be awesome for your business.

 

 

 

 


 

 

 

 

 

 


 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

 

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