Ann,” Aetna’s personalized, virtual assistant, offers 24-hour support for members who are new to the website or need help logging in. Members receive the same responsive service from Ann that they receive when calling customer service, but without leaving the website....

Jenn knows all about the content on the website and answers questions based on natural language, so you can actually ask Jenn questions in your own words. Simply click on Jenn, and once her window is launched, just type in your question. Jenn will provide a brief answe...

Julie knows all about the content on Amtrak website and answers questions based on natural language, so you can actually ask Julie questions in your own words. Just type in a question, phrase or keyword, then Julie will provide a brief answer and navigate to the page w...

Sofia answers customer queries via the www.flytap.com website (Portuguese version). Her extensive knowledge enables her to respond to a wide range of questions from check-in options and baggage rules and allowances, to services for passengers with special needs and on...

Facebook Messenger has announced that it has a new bot that is running in some locations with a wider rollout coming in the following days. The bot is the first for an airline partner and that airline is KLM Royal Dutch Airlines. To use the bot when you book a ticket w...

Domino’s Pizza is the latest brand to jump on the chatbot bandwagon, announcing a new feature that allows customers to order directly via Facebook Messenger.

Instead of calling up or ordering online, customers will be able to simply message Dom, the Domino’s pizza bot,...

No matter how slammed, stressed, or on a roll you might be, no one should work hungry. So for the last few months Taco bell has been in the lab figuring out ways for teams to be able to order food even more quickly to help them keep on keepin’ on.

https://www.tacobell....