• Souvik Das

Forget the forms. Log in with Ann


Ann,” Aetna’s personalized, virtual assistant, offers 24-hour support for members who are new to the website or need help logging in. Members receive the same responsive service from Ann that they receive when calling customer service, but without leaving the website. Ann is interactive and easily interprets members’ questions, helping them with the registration process or with recovering forgotten usernames or passwords.

Meet Ann:

https://news.aetna.com/news-releases/aetna-introduces-ann-a-virtual-online-assistant-to-help-members/

#Customerquerybot #Personalization

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